The Importance of Trust for Managing Through a Crisis
In March 2020, Twiddy & Company, a family-owned vacation rental company known for hospitality rooted in personal interactions, needed to adjust to contactless, remote customer service.
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3C Applauds Governor Moore for Withdrawing Delivery Tax Proposal
WASHINGTON (March 20, 2025) — Connected Commerce Council Executive Director Rob Retzlaff today issued a statement in response to Maryland Governor Wes Moore’s withdrawal of a proposed 75-cent tax on online-order deliveries. “Governor Moore made the right decision. The proposed doorstep-delivery tax would have unfairly burdened Marylanders — particularly those with mobility issues — who…
3C Endorses Sen. Young’s Small Business Technological Advancement Act
WASHINGTON (March 13, 2025) — The Connected Commerce Council (3C), a nonprofit organization that advocates on behalf of digitally empowered small businesses, today voiced its support for the Small Business Technological Advancement Act. The bipartisan legislation would clarify that small businesses can use the Small Business Administration’s (SBA’s) 7(a) loan program to purchase digital tools,…
New Study Finds Small Business Leaders Rely on Digital Tools and AI to Succeed in Today’s Uncertain Economy
WASHINGTON (March 13, 2025) — A new study from the Connected Commerce Council (3C) found that small and medium-sized businesses (SMBs) are using digital tools to manage economic uncertainty and compete with larger companies. The report also showed that SMBs’ continued success depends on access to digital tools — including those powered by data and…
